Shipping Policy

Before placing an order, check the delivery choices and charges shown at checkout. Free shipping applies only when checkout confirms that it is available for the order and destination. Certain addresses, regions or products may not be serviceable.

Allow about 1–2 business days for normal order processing. The estimated carrier journey is then 3–5 business days, separate from preparation time. Transport estimates are not promises, and holidays, severe weather, high volume or carrier issues can extend them.

Accurate address, email and telephone information helps prevent avoidable delays. Review these details before submitting payment and contact us promptly if a correction is needed. Changes cannot always be made after dispatch.

When tracking becomes available, we share the details so that you can follow carrier updates. Report delays, lost parcels or delivered-but-not-received scans with your order number, checkout email and tracking reference. For a damaged shipment, keep the wrapping and send item and packaging photos; we will review the circumstances and explain the next step.