Refund Policy

A return or exchange can be requested during the 30 days following delivery. Both defective and non-defective merchandise are accepted for review, including a change of mind, a preference issue or a mistaken product choice. This is not a defects-only return policy.

Only new, unused goods in original condition qualify; keep the original packaging, labels and every included accessory. Mail is the return method. The return label supplied inside the package is free to use, and no restocking fee applies.

Contact us before mailing the parcel. Tell us the order number, the email entered at checkout and why you want a return or exchange. For breakage, defects, the wrong product or missing items, add photographs or video showing the merchandise and packaging. A significant difference from the description can also be raised.

Wait for return authorization before sending anything. An exchange depends on available inventory. Once a refund has been approved following review, we process the credit through the original payment method within 10 days; the payment institution controls any later posting delay.