FAQ

You can browse skin, hair and lip care, sun-protection products and sets. Product pages explain the relevant choices, while collections group items by their type or routine.

Check the final checkout screen for free-shipping eligibility and charges. Orders usually require about 1–2 business days of preparation and an estimated 3–5 business days of shipping or delivery afterward. Those transit estimates cannot guarantee a delivery date.

Changed your mind or picked the wrong product? Ask within 30 days of delivery for a return by mail or an exchange. Defective and non-defective goods are accepted, but non-defective returns must be new and unused, in original condition with original packaging, labels and included accessories.

The label enclosed in the package is free, with no restocking fee. Please wait for authorization before mailing anything. An exchange requires available stock; refunds are processed to the original payment method within 10 days after approval.

If something arrives damaged, defective, incorrect or incomplete, provide the order number and checkout email with clear item and packaging photos or video. Use the email or telephone listed below for support and include the tracking number for delivery matters.

Only payment options currently displayed in checkout are supported. Essential cookies keep core functions working, while optional analytics or advertising measurement may be used when configured and allowed. You can read the full policies through the eight information links in the footer.